I like it! I have the monthly was package and I haven't had an issue yet! The cashier inside is so nice and kind. I always tip the employees since they pay attention to small details every time. If the hours were a little later I would definitely give 5 stars!
I took my car here for the 1st time. There were two customers waiting who mentioned how fantastic this car wash is. So naturally I'm thinking...my car will be clean and fabulous!
Note to the owner:
They only wiped down the upper part of the dash board on the driver and passenger side, and that was it. Didn't wipe down the steering wheel, front of the dash board, cup holders, or sides of interior doors.
HORRIBLE SERVICE. 1 star debatable
Car wash is great, fast and quality service. They could improve some attention to detail but not that bad. The prices could be dropped about 10-20% for what you get and the current attention to detail. I will say though that whomever the lady was that answered the phone when I tried to book a detail service needs some work in the customer service department. She was short, slightly rude, and I end up taking my full service interior and exterior detail somewhere else because of her.
I had to get back to work afterwards, but when I got home and took a good look at my car inside and out, I was shocked! The outside looked like it had not even been washed or spray waxed, which I paid for! How is that even possible? They did NOT use wax on my car!!!
They did a horrible job when they vaccumed the floors and seats. I had to vaccum them over again. Nor did they clean or even wipe down the rubber floor mats. They just tossed them back into the car. I had to wash them. I also had to re-clean my windows.
So, a lesson learned for me. Will never go there again!
I am not obsessive about cleaning....but when you pay good money to get your car washed, waxed and surfaced cleaned (I did not expect detailing), it is just SO WRONG that a customer had to go back and clean their car over again!
Sure, I could have taken it back there to show...well, whomever would even care, but no customer should EVER have to do that.
We take all of our cars there. First rate service.
I have an unlimited car wash plan and they always do a great job.
Clearly, some of your employees have absoluetly zero pride in their work. Please, teach your employees again how to do a "good job" the first time around. Show them what you expect to see when you check their work. Use my experience as a learning tool. You cannot force anyone to have pride in their work. But allow me to suggest that you, or your manager do a lot of random inspections. Make sure they are doing what your customers are paying for...and doing it well. Just sayin'
Great American Car Wash is a US Car Wash based in Severna Park, Maryland. Great American Car Wash is located at 825 Ritchie Hwy, Severna Park, MD 21146, USA.
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