We took a brand new duvet from Anthropologie there and picked it up with stains all over it. The owner was argumentative and tried to blame us for the stains. Saying that we brought it in that way. The duvet is now completely ruined. Never have I ever had worse customer service. She argued with us repeatedly before offering to refund us, and ONLY if we didn't post a negative review. Seriously?
Big neon sign says "3 for 2"...you might think that would mean 3 items for $2, but it doesn't. Dropped off khaki pants and shirt, and was charged $11.70 as a "uniform". The dry cleaning wasn't any different, but because it looked like a uniform, you pay nearly six times as much. Helpfully offered to enter it as a "suit" next time for a mere $9...then again, maybe not.
They ruined my gorgeous Renovation Hardware quilt. I took two quilts in for cleaning When I picked them up one was splotched with what looked like bleach in multiple places and just ruined. The owner first said it was my other quilt's fault (for being darker and bleeding). When I asked why on earth they would put a dark quilt and a light quilt in for cleaning together she acted like that made all the sense in the world. She wouldn't agree to replace the quilt, expressed astonishment that it had cost me $200 (would have been way more but I got it at the RH outlet in Leesburg, VA a few months ago) and ultimately would not pay me ANYTHING towards it yet demanded that she get to keep it (to keep the evidence, I suppose). I finally paid for the one quilt that was undamaged and left with both. My used-to-be lovely Belgian linen quilt is now what the dog sleeps on.
1.75/shirt
Foolish, obnoxious woman running that place. Things happen but an apology and making amends keeps customers. We are new to the area and heavy users of the cleaners. I would never go here again.
Still trying to figure out if small claims court makes sense.
NEVER go to Best Cleaners in Severna Park located at the corner of Earleigh Heights and Ritchie.
Save yourself the time, grief, and money and take it anywhere else. Or you could just wash a dry-clean only garment in the washing machine and get the same result.
Someone at work reccomended this place for drycleaning and alterations. The lady there explained her prices for different alterations. Some other cleaner messed up my wedding dress, but the seamstress here fixed it. Absolutely reccomend!
Best Cleaners is a US Laundry based in Severna Park, Maryland. Best Cleaners is located at 160 Ritchie Hwy, Severna Park, MD 21146, USA.
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