Good dry cleaner. I am saving a lot compared to my old cleaner. I have only ever had one issue, and they took care of it without any problem. Definitely glad to have found this place.
This place is a complete JOKE. First of all, PLEASE DON'T GO THERE especially if you can't afford for your shirts and suits to be completely messed up beyond repair. I just recently moved to Severna Park. I searched for dry cleaners and I found Zoom (I wish I never did). I took 17 dress shirts there, including 7 whites and the rest mixed colors, three complete suits and a suit paint. All the white shirts where completely discolored. The collar and the wrist were dirtier than when I brought them. The shoulders and the back of the shirts where all wrinkled. I mean all 17 shirts. There were several stains and other dirty stuff from their iron. I saw those issues right there during pickup and the lady admitted the problem and took everything back. The third day, I got there and it was actually worse than the first day. My suits were like they just removed them from dryer and hung them. There was just nothing I could have done as I do not like trouble. I took everything and drove 45 miles to my old dry cleaner and most of my shirts were restored. Painfully, not any of the whites (well, better than what I got from Zoom). For some reasons, the buttons on three of my shirts cracked off the shirts. My Very honest advice to whoever is reading this, is not to even consider trying this place at all. I hope someone will find this helpful and not fall into this issues like I did. I learnt my lessons and you don’t have to.
BEWARE.....DO NOT USE THIS DRY CLEANER!!!....I took my Pottery Barn curtains there to be cleaned and pressed, it took them 2 weeks to complete the job and when I went to hang them back up they were shrunk by almost 10 inches. It was not a pleasant experience when I attempted to have them reimburse me for the curtains. After going back and forth with the manager on site and her going back and forth with her boss they finally wrote me a check for significantly less than what I paid for the curtains. I was sick and tired of going back and forth with these people so I accepted the reimbursement and took the loss. Oh and besides the curtains being shrunk they were wrinkled and still had stains on them that I specifically asked to be cleaned. Furthermore, they were not apologetic in the least bit. They treated me as though I was trying to make money off of them ruining my expensive Pottery Barn curtains. Absolute worse dry cleaner and customer service ever!!!!! Go somewhere else!!!!
Find a other place to dry clean severna park has many options. They dont even deserve 1 star. Wow all other negative reviews must be true. They shrink all you clothes, wash things that are dry clean only and provide terrible service. Definately stop by this place if you want to trash some of your items.
Good pricing and was happy with the service performed, only complaint was the wait to pick up the item took much longer than it should of.
Zoom Dry Cleaning is a US Laundry based in Severna Park, Maryland. Zoom Dry Cleaning is located at 574 Ritchie Hwy f, Severna Park, MD 21146, USA.
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